These Billing Terms & Conditions apply to purchases made through Shop Backyard Grills. By placing an order on our website, you agree to the billing and payment terms described below.
Payment
We accept the payment methods displayed at checkout. By submitting an order, you represent that you are authorized to use the payment method provided and authorize Shop Backyard Grills and our payment processors to charge the total amount of your order, including applicable product charges, shipping fees, taxes, and other disclosed charges.
Payment must be successfully authorized before an order can be processed.
Pricing and Taxes
All prices are listed in U.S. dollars unless otherwise stated. Prices, promotions, discounts, and product availability are subject to change without notice.
Applicable sales tax will be calculated during checkout based on the shipping destination and applicable tax requirements.
Although we make reasonable efforts to ensure pricing information is accurate, errors may occasionally occur. If a product is listed at an incorrect price, we reserve the right to cancel the order or contact you for approval before processing the order at the correct price.
Order Verification and Acceptance
Submitting an order does not guarantee acceptance of the order. We reserve the right to verify billing, payment, customer, and order information before accepting or fulfilling an order.
We may refuse, limit, hold, or cancel an order when reasonably necessary, including in cases involving:
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Suspected fraud or unauthorized payment activity
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Incorrect pricing or product information
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Product availability issues
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Payment authorization failures
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Orders that appear to be placed for resale or other unauthorized commercial purposes
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Unusually large quantities or multiple orders associated with the same customer, payment method, billing address, or shipping address
If we cancel an order after payment has been authorized or collected, any applicable amount will be voided or refunded to the original payment method.
Billing Information
You are responsible for providing current, complete, and accurate billing and payment information when placing an order.
Incorrect billing information may result in payment authorization failures, processing delays, or cancellation of your order.
Fraud Prevention and Security
For the protection of our customers and our business, some orders may be subject to additional verification before shipment. We may request additional information to confirm the identity of the purchaser, billing details, or authorization of the payment method.
Failure to provide requested verification may result in cancellation of the order.
Order Changes and Cancellations
If you need to change or cancel an order, please contact us as soon as possible.
We will make reasonable efforts to accommodate your request, but we cannot guarantee that an order can be changed or canceled after it has entered processing, been submitted to a supplier, or shipped.
Any applicable cancellation, return, or restocking terms are governed by our Refund Policy.
Refunds
Approved refunds will generally be issued to the original payment method used for the purchase. Processing times may vary depending on your bank, credit card issuer, or payment provider.
For complete information regarding returns, cancellations, restocking fees, damaged products, and refunds, please review our Refund Policy.
Chargebacks and Payment Disputes
If you believe there is an error with a charge, we encourage you to contact us before initiating a chargeback or payment dispute so that we have an opportunity to investigate and resolve the issue.
Nothing in this section limits any rights you may have under applicable law or through your financial institution.
Contact Us
If you have questions regarding billing, payment, or an order, please contact:
Shop Backyard Grills LLC
Email: info@shopbackyardgrills.com
Phone: 877-356-5646
Business Address: 8401 Mayland Drive, # 8002, Richmond, VA 23294
