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Privacy Policy

Last Updated: September 4, 2026

Shop Backyard Grills LLC ("Shop Backyard Grills," "we," "us," or "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit shopbackyardgrills.com, make a purchase, create an account, contact us, sign up for marketing communications, or otherwise interact with our website and services (collectively, the "Services").

By using our Services, you acknowledge the practices described in this Privacy Policy.

1. Personal Information We Collect

The personal information we collect depends on how you interact with our Services.

Information You Provide to Us

We may collect information that you provide directly to us, including:

  • Contact information, such as your name, email address, telephone number, billing address, and shipping address.

  • Account information, such as your login credentials and account preferences if you create an account.

  • Order and transaction information, such as products purchased, order history, shipping information, returns, refunds, and other transaction details.

  • Payment-related information. Payments are processed through Shopify and/or third-party payment providers. We generally do not directly store complete payment card numbers or payment security codes.

  • Customer service information, including information you provide when contacting us about an order, product, return, warranty claim, or other request.

  • Marketing information, such as your email address, telephone number, communication preferences, and interactions with marketing messages.

  • Reviews, feedback, and other content you choose to submit through our website or related services.

Information Collected Automatically

When you visit or use our website, we and the service providers that support our website may automatically collect certain information, including:

  • IP address;

  • browser type and version;

  • device type and operating system;

  • device identifiers;

  • referring and exit pages;

  • pages viewed and products viewed;

  • searches and interactions with our website;

  • approximate location derived from your IP address;

  • date and time of visits;

  • shopping cart activity; and

  • information collected through cookies, pixels, tags, and similar technologies.

We use this information to operate our website, understand how visitors use it, improve our Services, prevent fraud, measure marketing effectiveness, and provide relevant advertising.

Information From Third Parties

We may receive personal information from third parties that help us operate our business, including Shopify, payment processors, shipping and fulfillment providers, analytics providers, advertising platforms, marketing providers, fraud-prevention services, and other technology providers.

For example, we may receive information about how customers interact with advertisements or marketing campaigns from platforms such as Google or other advertising and analytics providers.

2. How We Use Personal Information

We may use personal information to:

  • process, fulfill, and deliver orders;

  • process payments, refunds, returns, and exchanges;

  • provide customer service and respond to questions;

  • create and manage customer accounts;

  • communicate with you about orders, deliveries, returns, warranties, and other transactions;

  • maintain and improve our website, products, and Services;

  • personalize your shopping experience;

  • understand website traffic and customer behavior;

  • measure the effectiveness of advertising and marketing campaigns;

  • provide advertising that may be relevant to your interests;

  • send promotional emails, text messages, or other marketing communications where permitted by law and consistent with your preferences;

  • detect, investigate, and prevent fraud, security incidents, and misuse of our Services;

  • enforce our policies and agreements;

  • comply with applicable laws, regulations, legal processes, and governmental requests; and

  • protect our rights, customers, business, and property.

3. Shopify

Our online store is hosted and supported by Shopify.

Shopify processes certain personal information to provide ecommerce services to us and to customers who use Shopify-powered stores. Information you provide when purchasing from our store may therefore be processed by Shopify in accordance with Shopify's applicable privacy practices.

For more information about how Shopify handles personal information, please review Shopify's privacy documentation at shopify.com/legal/privacy.

4. Cookies and Tracking Technologies

We and our service providers may use cookies, pixels, tags, web beacons, local storage, and similar technologies to operate our website and understand how visitors interact with it.

These technologies may be used to:

  • keep our website functioning properly;

  • remember your preferences;

  • maintain shopping cart functionality;

  • understand website traffic and usage;

  • measure website and advertising performance;

  • prevent fraud and improve security; and

  • support advertising and marketing.

Some cookies and tracking technologies may be placed by third-party service providers, including ecommerce, analytics, advertising, and marketing providers.

You may be able to manage certain cookie preferences through our website's cookie or privacy controls, where available, and through your browser settings. Disabling certain cookies may affect the functionality of our website.

5. Analytics and Advertising

We may use analytics and advertising services, including services provided by Google, to understand how customers use our website, measure advertising performance, and advertise our products.

These providers may collect information about your interactions with our website and other websites or services through cookies and similar technologies.

Depending on applicable law, some uses of advertising technologies may be considered "targeted advertising," "sharing," or a "sale" of personal information even when we do not receive money in exchange for the information.

Where required by applicable law, you may have the right to opt out of certain uses of your personal information for targeted advertising, sale, or sharing.

6. How We Disclose Personal Information

We may disclose personal information to third parties when reasonably necessary to operate our business and provide our Services.

These parties may include:

  • Shopify and ecommerce service providers that operate and support our online store;

  • payment processors that process customer payments;

  • shipping, freight, delivery, supplier, manufacturer, and fulfillment partners involved in fulfilling or supporting orders;

  • customer service and technology providers that help operate our website and business;

  • analytics providers that help us understand website and customer activity;

  • advertising and marketing providers that help us advertise products and communicate with customers;

  • fraud prevention and security providers;

  • professional advisers, such as accountants, attorneys, insurers, and consultants;

  • government authorities or other parties when disclosure is required by law or reasonably necessary to protect our rights or the rights of others; and

  • parties involved in a business transaction, such as a merger, acquisition, financing, reorganization, bankruptcy, or sale of some or all of our business or assets.

We do not disclose personal information to third parties for their own purposes except as described in this Privacy Policy or as otherwise permitted or required by law.

7. Sale and Sharing of Personal Information

We do not sell personal information for money.

However, certain privacy laws define "sale" or "sharing" broadly enough that the use of cookies, advertising pixels, or similar technologies for targeted or cross-context behavioral advertising may qualify as a sale or sharing of personal information.

Where applicable, you may have the right to opt out of these activities.

8. Marketing Communications

If you receive promotional emails from us, you may unsubscribe at any time by using the unsubscribe link included in the message.

If you have consented to receive promotional text messages, you may opt out by following the instructions provided in those messages, such as replying STOP.

Even if you opt out of marketing communications, we may continue sending non-promotional communications relating to your orders, customer service requests, account, transactions, or other important service-related matters.

9. How Long We Retain Personal Information

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including providing our Services, maintaining business and transaction records, resolving disputes, preventing fraud, enforcing agreements, and satisfying legal, tax, accounting, and regulatory requirements.

Retention periods may vary depending on the type of information and why it was collected.

When personal information is no longer reasonably necessary, we may delete, anonymize, or otherwise dispose of it in accordance with applicable law.

10. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting information over the Internet or storing information electronically is completely secure. We therefore cannot guarantee the absolute security of personal information.

11. Children's Privacy

Our Services are intended for a general audience and are not directed to children.

We do not knowingly collect personal information from children under the age of 13. If we learn that we have collected personal information from a child in violation of applicable law, we will take reasonable steps to delete it.

If you believe a child has provided personal information to us, please contact us at info@shopbackyardgrills.com.

12. Your Privacy Rights

Depending on where you live and subject to applicable law, you may have certain rights regarding your personal information.

These rights may include the right to:

  • confirm whether we process your personal information;

  • request access to personal information we maintain about you;

  • request correction of inaccurate personal information;

  • request deletion of personal information;

  • obtain a copy of certain personal information;

  • opt out of certain targeted advertising;

  • opt out of the sale or sharing of personal information where applicable;

  • withdraw consent where processing is based on consent; and

  • appeal certain decisions regarding a privacy request.

You will not be unlawfully discriminated against for exercising applicable privacy rights.

These rights are subject to exceptions and limitations under applicable law.

13. U.S. State Privacy Rights

Residents of certain U.S. states may have additional privacy rights under state law.

Depending on your state of residence and whether the applicable law applies to our business, you may have rights relating to access, correction, deletion, portability, targeted advertising, sale or sharing of personal information, and certain forms of profiling.

To submit a privacy request, contact us at:

Email: info@shopbackyardgrills.com
Phone: 877-356-5646

Please include sufficient information for us to understand and respond to your request.

We may need to verify your identity before completing certain requests. If permitted by applicable law, you may also designate an authorized agent to submit a request on your behalf, subject to appropriate verification.

If applicable law provides a right to appeal our decision regarding a privacy request, you may submit an appeal using the same contact information.

14. Global Privacy Control and Opt-Out Signals

Where required by applicable law and supported by our website and technology providers, we recognize legally valid browser-based opt-out preference signals, such as the Global Privacy Control (GPC), as requests to opt out of applicable sale, sharing, or targeted advertising activities associated with that browser or device.

Because these signals are generally associated with a particular browser or device, you may need to enable the signal separately on each browser or device you use.

15. Third-Party Websites and Services

Our website may contain links to websites, applications, or services operated by third parties.

We are not responsible for the privacy, security, or content practices of third parties. We encourage you to review the privacy policies of third-party websites and services before providing personal information to them.

16. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our business practices, technology, legal requirements, or other factors.

When we update this Privacy Policy, we will revise the Last Updated date at the top of the policy.

We encourage you to review this Privacy Policy periodically.

17. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or would like to exercise an applicable privacy right, please contact us:

Shop Backyard Grills LLC

Email: info@shopbackyardgrills.com

Phone: 877-356-5646

Business Address: 8401 Mayland Drive, # 8002, Richmond, VA 23294

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